Description
HelpSpot helpdesk software includes a built-in Live Lookup feature that can pull customer details from an external system directly into a ticket. This plugin connects that feature to any WordPress site: agents get instant access to a customer’s name, email, and phone number without ever leaving HelpSpot.
Why use this plugin?
- Save agent time — no more switching tabs or manually searching WordPress to find a customer’s details.
- Secure by design — the lookup endpoint only responds when a matching auth key is supplied; without it, visitors just see your normal homepage.
- Zero configuration on the WordPress side beyond setting an auth key — Live Lookup does the rest from HelpSpot.
- Works with any WordPress theme and any WooCommerce store.
About Dreamfox Media
This plugin is created and maintained by Dreamfox Media. Dreamfox Media is a
WordPress and WooCommerce plugin developer that builds free and premium plugins to extend WordPress shops and
sites — from payment and shipping/delivery options to help-desk and third-party integrations such as this
HelpSpot Live Lookup plugin.
A few of our plugins:
- Dreamfoxmedia Helpspot Live Lookup — this plugin.
- Dreamfox Payment Gateway per Product for WooCommerce — enable or disable payment gateways per product, category, or tag.
- Dreamfox Shipping Methods per Product for WooCommerce — control which shipping methods are available per product.
- Delivery Date & Timeslot for WooCommerce — let customers choose a delivery date and timeslot at checkout.
- Dreamfox Checkout for Freemius — sell WordPress plugins and themes anywhere with a Freemius Checkout buy button.
See all of our plugins on the Dreamfox Media plugins page.
Questions or need help?
- Website: https://www.dreamfoxmedia.com
- All plugins: https://www.dreamfoxmedia.com/plugins/
- Contact form: https://www.dreamfoxmedia.com/contact
- Support requests: https://support.dreamfoxmedia.com/index.php?pg=request
- Or use the Support tab on the plugin’s settings page (Settings -> helpspot live lookup -> Support) to send a ticket directly from WordPress.
Feedback
Feedback is welcome!
If you need help, have problems, want to leave feedback or want to provide constructive criticism, please
Found a bug? Please open an issue use our contactform
at Dreamfox Media.
Follow @dreamfoxmedia on Twitter for updates on this and other plugins.
Follow Dreamfox Media on Facebook for updates on this and other plugins.
Screenshots
Installation
For automatic installation:
The simplest way to install is to click on ‘Plugins’ then ‘Add’ and type ‘helpspot live lookup’ in the search field.
For manual installation 1:
- Login to your website and go to the Plugins section of your admin panel.
- Click the Add New button.
- Under Install Plugins, click the Upload link.
- Select the plugin zip file (helpspot-livelookup.zip) from your computer then click the Install Now button.
- You should see a message stating that the plugin was installed successfully.
- Click the Activate Plugin link.
For manual installation 2:
- You should have access to the server where WordPress is installed. If you don’t, see your system administrator.
- Copy the plugin zip file (helpspot-livelookup.zip) up to your server and unzip it somewhere on the file system.
- Copy the « helpspot-livelookup » folder into the /wp-content/plugins directory of your WordPress installation.
- Login to your website and go to the Plugins section of your admin panel.
- Look for « helpspot-livelookup » and click Activate.
FAQ
-
Can i use it with any theme?
-
Yes this will work with any wordpress theme
Reviews
There are no reviews for this plugin.
Contributors & Developers
“Dreamfoxmedia Helpspot live lookup” is open source software. The following people have contributed to this plugin.
Contributors
Translate “Dreamfoxmedia Helpspot live lookup” into your language.
Interested in development?
Browse the code, check out the SVN repository, or subscribe to the development log by RSS.
Changelog
1.3.18 – 2026-08-19
- Fix: several dreamfoxmedia.com links (Plugin URI, Information tab, FAQ tab) pointed to a stale
wordpress-helpspot-live-lookupURL path that no longer exists; corrected to the live plugin page (dreamfoxmedia.com/plugins/dreamfox-helpspot-live-lookup/) and knowledge base (help.dreamfoxmedia.com/dreamfox-helpspot-live-lookup). - New: the Information tab has a new two-column layout with a sidebar (Dreamfox Media links + sibling-plugin cross-links) and a real screenshot gallery, matching the other Dreamfox WooCommerce plugins.
- New: WordPress.org listing banner.
- Tags in readme.txt optimized for WordPress.org plugin-directory search.
- Tightened the plugin description and added a « Why use this plugin? » section for more commercial, benefit-led copy.
1.3.17-rc1 – 2026-08-15
- Fixed the plugin’s Text Domain, which was incorrectly set to the domain name
dreamfoxmedia.com— it now correctly matches the published WordPress.org slug,dreamfox-helpspot-live-lookup. This only affects how translations are loaded; no functional changes.
1.3.17 – 2026-08-13
- Compatibility: getest met WordPress 7.0.4
1.3.16 – 2026-08-07
- Compatibility: getest met WordPress 7.0.3
1.3.15 – 2026-07-29
- Compatibility: getest met WordPress 7.0.2
1.3.14 – 2026-07-28
- Compatibility: getest met WordPress 7.0.2
1.3.13 – 2026-07-27
- Compatibility: getest met WordPress 7.0.2
1.3.12 – 2026-07-26
- Compatibility: getest met WordPress 7.0.2
1.3.11 – 2026-07-25
- Compatibility: getest met WordPress 7.0.2
1.3.10 – 2026-07-24
- Compatibility: getest met WordPress 7.0.2
1.3.9 – 2026-07-23
- Compatibility: getest met WordPress 7.0.2
1.3.8 – 2026-07-21
- Compatibility: getest met WordPress 7.0.2
1.3.7
- Tested with the latest WordPress (7.0.1).
- Fixed plugin Tags: « wordpress » and « plugin » are banned/disallowed tags on WordPress.org and were being ignored; the remaining list also exceeded the 5-tag limit. Replaced with 5 valid, relevant tags.
- Corrected Stable tag/Version, which had drifted to a stale « 1.3 » (actual last release was 1.3.6.1) — readme.txt and the plugin header just hadn’t been kept in sync with the real release tags.
- Removed the hardcoded DFMHSLL_VERSION duplicate; it’s now read from the plugin header at runtime. Also removed a dead line in the deploy workflow that tried to patch a differently-named constant that never existed in this codebase.
1.3
- Security: fixed SQL injection in the live lookup endpoint (queries now use $wpdb->prepare()).
- Security: the auth key is now compared in constant time with hash_equals().
- Security: added nonce (CSRF) protection and capability checks to the settings and support ticket forms.
- Security: escaped all admin output (esc_attr/esc_html/esc_url), including the remotely fetched plugins list.
- Bugfix: the support ticket form no longer triggers a fatal error (removed the undefined softsdev_notice() call).
- Bugfix: the last name search now returns matches (it previously queried the wrong meta join).
- Tested with current WordPress and PHP 8.
1.1
- Code not saved bugfix solved
1.0
- added on wordpress extensions