Title: HelpLane Chat
Author: helplaneio
Published: <strong>20 Dujember 2025</strong>
Last modified: 20 Dujember 2025

---

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![](https://ps.w.org/helplane-chat/assets/icon-256x256.png?rev=3424077)

# HelpLane Chat

 By [helplaneio](https://profiles.wordpress.org/helplaneio/)

[Download](https://downloads.wordpress.org/plugin/helplane-chat.1.0.0.zip)

 * [Details](https://kab.wordpress.org/plugins/helplane-chat/#description)
 * [Reviews](https://kab.wordpress.org/plugins/helplane-chat/#reviews)
 *  [Installation](https://kab.wordpress.org/plugins/helplane-chat/#installation)
 * [Development](https://kab.wordpress.org/plugins/helplane-chat/#developers)

 [Support](https://wordpress.org/support/plugin/helplane-chat/)

## Description

HelpLane Chat adds a powerful live chat widget to your WordPress site, enabling 
real-time customer support directly from your HelpLane dashboard.

**Features:**

 * Easy setup – just enter your Brand Token
 * Automatic user identification for logged-in users
 * WooCommerce integration – see customer order stats
 * No coding required
 * Lightweight and fast

**For WooCommerce Stores:**

When WooCommerce is active, the plugin automatically passes customer data to HelpLane:
*
Customer order count * Lifetime value (total spent) * Currency

This helps your support team provide better, more personalized assistance.

### External services

This plugin connects to the HelpLane service to provide live chat functionality 
on your WordPress site.

**Service Provider:** HelpLane (helplane.io)

**What data is sent and when:**

 * The chat widget script is loaded from `chat.helplane.io` when any page on your
   site is viewed
 * When a visitor opens the chat widget, their messages are sent to HelpLane servers
 * For logged-in WordPress users, the following data is automatically sent to identify
   them:
    - User ID
    - Display name
    - Email address
 * When WooCommerce is active, additional customer data may be sent:
    - Order count
    - Total lifetime value (amount spent)
    - Currency

**Service links:**

 * [HelpLane Website](https://helplane.io)
 * [Terms of Service](https://www.helplane.io/terms)
 * [Privacy Policy](https://www.helplane.io/privacy-policy)

## Installation

 1. Upload the `helplane-chat` folder to the `/wp-content/plugins/` directory
 2. Activate the plugin through the ‘Plugins’ menu in WordPress
 3. Go to Settings > HelpLane Chat
 4. Enter your Brand Token from your HelpLane dashboard
 5. Save settings – the chat widget will now appear on your site!

**New to HelpLane? Create a Free Account:**

 1. Go to [helplane.io](https://helplane.io) and click « Get Started Free »
 2. Create your account (no credit card required)
 3. Complete the quick setup wizard to create your first brand
 4. Your Brand Token will be shown in Settings > Chat Widget

**Already Have a HelpLane Account? Get Your Brand Token:**

 1. Log in to your [HelpLane dashboard](https://app.helplane.io)
 2. Click the gear icon to open Settings
 3. Select « Chat Widget » from the menu
 4. Copy your Brand Token from the « Install Widget » section
 5. Paste it in the plugin settings

## FAQ

### Where do I get my Brand Token?

Log in to your HelpLane dashboard and go to Settings > Chat Widget. Your Brand Token
is displayed there.

### Will this slow down my site?

No. The widget script loads asynchronously and won’t block your page from loading.

### Does it work with WooCommerce?

Yes! When WooCommerce is active, the plugin can automatically pass customer order
data to help your support team.

### Can I hide the widget on certain pages?

Yes, you can configure hidden URLs in your HelpLane dashboard under Chat Widget 
settings.

## Reviews

There are no reviews for this plugin.

## Contributors & Developers

“HelpLane Chat” is open source software. The following people have contributed to
this plugin.

Contributors

 *   [ helplaneio ](https://profiles.wordpress.org/helplaneio/)

[Translate “HelpLane Chat” into your language.](https://translate.wordpress.org/projects/wp-plugins/helplane-chat)

### Interested in development?

[Browse the code](https://plugins.trac.wordpress.org/browser/helplane-chat/), check
out the [SVN repository](https://plugins.svn.wordpress.org/helplane-chat/), or subscribe
to the [development log](https://plugins.trac.wordpress.org/log/helplane-chat/) 
by [RSS](https://plugins.trac.wordpress.org/log/helplane-chat/?limit=100&mode=stop_on_copy&format=rss).

## Changelog

#### 1.0.0

 * Initial release
 * Automatic user identification
 * WooCommerce integration
 * Settings page with easy configuration

## Meta

 *  Version **1.0.0**
 *  Last updated **5 n wagguren ago**
 *  Active installations **Fewer than 10**
 *  WordPress version ** 5.0 or higher **
 *  Tested up to **6.9.4**
 *  PHP version ** 7.4 or higher **
 *  Language
 * [English (US)](https://wordpress.org/plugins/helplane-chat/)
 * Tags
 * [chat](https://kab.wordpress.org/plugins/tags/chat/)[customer support](https://kab.wordpress.org/plugins/tags/customer-support/)
   [helpdesk](https://kab.wordpress.org/plugins/tags/helpdesk/)[live chat](https://kab.wordpress.org/plugins/tags/live-chat/)
   [woocommerce](https://kab.wordpress.org/plugins/tags/woocommerce/)
 *  [Advanced View](https://kab.wordpress.org/plugins/helplane-chat/advanced/)

## Ratings

No reviews have been submitted yet.

[Your review](https://wordpress.org/support/plugin/helplane-chat/reviews/#new-post)

[See all reviews](https://wordpress.org/support/plugin/helplane-chat/reviews/)

## Contributors

 *   [ helplaneio ](https://profiles.wordpress.org/helplaneio/)

## Support

Got something to say? Need help?

 [View support forum](https://wordpress.org/support/plugin/helplane-chat/)